virtual background in RingCentral Meetings

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I'd like to make a feature request for the virtual backgrounds capability for RingCentral Meetings.  It's been available on Zoom for several versions now.
Thanks!
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ANDERSON

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  • excited for this feature

Posted 1 year ago

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Jessica - Community Moderator, Official Rep

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Hi ANDERSON, 

The virtual background capability is available in RC Meetings! For more information and instructions, check out this KB article.
(Edited)
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ANDERSON

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You're absolutely right!  Just needed to enable the feature, thank you!
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Bellatèra USA LLC

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Does anyone know if this virtual background feature was disabled?  I am on the most current version and I do not see the option on the menu as Jessica outlined.
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Jessica - Community Moderator, Official Rep

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This feature is off by default. Account Administrators can enable this feature account-wide and for Users. Account Administrators can go to Meetings > Meetings Settings > In Meeting (Advanced) and enable Virtual background.

If you want to use this feature, make sure this feature is on in your online account before a meeting. In your online account, click Settings > Meetings > toggle switch on the In Meeting (Advanced) section to enable Virtual background.

Once an option is enabled, Hosts and Participants can find the additional Video Background settings in the Meetings for Desktop.
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Bellatèra USA LLC

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Thank you.  Got it! :)
-Chris
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PATRICK DOLAN

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THE PICTURE USED IN THE VIRTUAL BACKGROUND IS FLIPPED/REVERSED; HOW CAN THAT BE CORRECTED?
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Mary Rose, Official Rep

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Hello Patrick!

The virtual background flips once it is added. If you are going to add a background with words on it, I suggest for you to flip it first by editing the picture before uploading it.

Thanks!
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Ben Camper

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I am not seeing the option to enable virtual background via the Mac RC Meeting application. Is it avail for Macs?

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Mary Rose, Official Rep

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Hi Ben!

Yes, it is also available on Mac. Make sure that your app is updated. Go to Settings > Virtual Background.

Let me know if you have further questions.
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Ben Camper

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I do not see it in Meetings>Settings>Video (attached).
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Mary Rose, Official Rep

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You are currently on Video Settings. Next to Video settings, you will see Virtual Background. Please check these icons. 

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Ben Camper

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Hmm, I dont have that....perhaps I need to enable it at Admin level?
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Mary Rose, Official Rep

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You're right. Make sure that it is enabled by your Account Administrator.
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Eric Cutter

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I've noticed the Zoom virtual background (bottom) is much cleaner than RingCentral (top). Any chance we'll see the Zoom quality
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Mary Rose, Official Rep

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Thanks for bringing that up, Eric. RingCentral Product Team is always finding ways to improve.
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sandy lenner

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Also,Setting the the green background is frustrating. Please remove that requirement
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Craig S

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Beyond frustrating
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Pierre Hulin

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Agreed. Why is it that RC requires a solid color background when Zoom doesn't if you're using their technology?
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Nejat Abdurahman

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Agreed. I can use virtual background perfectly fine on zoom without the green screen requirement, but I can't on RingCentra....With majority working from home now, we need this feature for all, and I hope Ringcentral gets to upgrade their technology to remove the green screen requirement, and make it easy for folks to use this feature. 
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Susan Bedsaul

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When will the green screen requirement be removed from Ring Central -- having to use green screen makes virtual backgrounds useless for home workers.
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Holly Pena

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As Admin, I have turned on Virtual Background in the admin portal and also doublechecked each user where Virtual Background is toggled on.  On my own portal though, I still don't see Virtual Background in order to add one.
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Mary Rose, Official Rep

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Hi Holly!

Have you checked on your Meetings App if Virtual Background is already one of the settings?
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Holly Pena

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I think I had more than one App on my laptop, but now I have only one, and I do see the Virtual Background setting. However, in trying to delete what I didn't need, I also deleted the Green Background that I downloaded somehow earlier today.  Now I can't find it.  Where do I find it so that the Virtual Background will work?
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Mary Rose, Official Rep

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Try to check on your computer's downloaded files.
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Rique

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Jessica, it's kind of misleading to say that RC Meetings has the same virtual background feature which Zoom has. RC Meetings requires a physical green screen in order to use the feature. Zoom installs a plug-in which disables the requirement so a physical green screen is not needed with Zoom. And if you don't have the green screen with RC, the experience is awful (flashing and strobing - it is worthless). So I respectfully disagree with the statement that RC Meetings has the feature. For most users, it is not practical - and with everyone working from home now, it's actually necessary. At our company, we really hope you escalate the priority of enabling it fully. Thanks.
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Klaus Halbig

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I agree with Rique.

And I even would vote not for a virtual background from a picture - but if there would be a way to just blur the background (like Jitsi does it, there is even code for that on https://gitlab.talview.com/meet/lib-jitsi-meet-v1/commit/fd74ccc526c9859d3566abdde2522035230f77bd) that would be perfect and sufficient. Thanks
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Craig S

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I also agree. I turned it on and it's useless. Who has a green screen in their home? I'd love to hear if the RC folks have any expectation of fixing this in the near term given we are all using it right now.
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Fiscalis

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It's useless for me as well. Please remove the requirement for having a green screen.
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Harry Saal

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Ditto. This is all I need to use Zoom for meetings and not RC. Why can't you get to feature parity with Zoom in the middle of a pandemic????
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SNHU

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Zoom also allows video for the background, which RC apparently does not. (unless that's a setting somewhere).
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Terry Harris

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Yes, a blur background feature should be a priority in these times. Please make it so. I've already switched to Zoom for this in several meetings, but since our company has 200 people heavily invested in using RC, we need that change here.
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JellyBelly

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Same here
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Ferdinand Benitez

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Yes it would be great for RC to keep up with Zoom's latest features including virtual background features. We have two business accounts with RC. Please let us know what the development timeline for this is. Thank you.
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Sonja Morgan

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It is crazy that this has not been changed yet.  Very sad indeed to companies who need the branding.  Zoom has it yet you don't . Crazy :-( Disappointing.
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Sonja Morgan

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It is crazy that this has not been changed yet.  Very sad indeed to companies who need the branding.  Zoom has it yet you don't . Crazy :-( Disappointing.
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Maria Bee

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Agreed! Might as well not even pretend to have the feature if it doesn't work for 99% of your users.
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Maria Bee

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Agreed! Might as well not even pretend to have the feature if it doesn't work for 99% of your users.
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SNHU

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is there any way to organize or reorder the virtual backgrounds? I have a greenscreen and use this frequently but it's tough to find what I'm looking for. Also the previews are so small it's tough to see sometimes. There is no zoom feature.
Our admin enabled virtual meetings and I've toggled the option to "on" but I'm still not getting the option to select virtual meetings within the settings function of the desktop app. Am I missing a step? 

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Mary Rose, Official Rep

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Hello Shelly!

Are you using the RingCentral App or RingCentral Meetings App?
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Jonesy Henry

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The Virtual Background is useless for us on RCM as well; looks very strange, because it requires a physical blue or green screen to work. Why add the feature until it's fully functional... would love that!
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Nick Hamade

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I agree, the quality is very poor and not worth having the feature at all.  Zoom seems to have it working well without any effort.
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John Woodman

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Can we please have this function work without needing a green screen?  
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Molly Sterenchuk

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Agree!  Would love to use virtual backgrounds on my laptop w/o it being pixelated.  Hoping RC team is working on a fix!  Thank you!
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JellyBelly

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I was about to reconfig my home office with a green bedsheet and then passed on all the work I would have to do to pull this off. Disabled.
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Harry Saal

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I found a workaround, thanks to a colleague. If you start the full "RingCentral" app instead of "Meetings", you can start, schedule or join a meeting from that desktop interface. And now virtual backgrounds work like the standard Zoom branded version. Must be a later build of the app. If only they would rebuild RingCentral Meetings, but at least this is functional. Yeah!!!!
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Pierre Hulin

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Yeah, I don't know about that... For a moment I thought "Genius!". Then I tried it, and the app is throwing me the error message "Computer doesn't meet requirements", even though my computer sure does meet them (and I have no issue with zoom whatsoever).
So to your point, it might be running a more recent build, still not up to par with Zoom's latest. 
YMMV I guess...
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JellyBelly

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Same here... And once I clicked "I have a green screen", I am unable uncheck that to put it back to null. If I try, I get the 'doesn't meet requirements' error and I am win10, i7, 64bit.
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Travis Haugh

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I'm also having the issue where I can't uncheck "I have a green screen".  I meet all the minimal specs stated and have plenty of memory and cpu.  Everything works fine on zoom, skype, and teams for background removal but RingCentral is totally useless.  I've had an open support ticket for 4 days and despite some back and forth, still no fix or improvement.
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Schutte

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Same Issue Here. They should update their software to match Zoom's features and functionality.
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cmspe

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There is no "Advanced" setting for Video, Audio, or anything else in the Admin Portal to be able to enable backgrounds. I don't understand why everyone has different access/settings!
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Philip Cunnington

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You need to be an administrator on the Ringcentral system to see a host of additional settings options. However none of them will deliver decent virtual backgrounds 'ala Zoom' as the engine Ringcentral use, even in the new Ringcentral app, is not up to it.

e.g. my new top of the range i7 laptop with Windows Pro 64 and loads of ram and a separate graphics card elicits a response that says my machine spec is not good enough and it needs an i7 processor and a 64 bit operating system.

Needless to say virtual backgrounds work perfectly on my machine using the actual Zoom meetings app.  I'm not that bother about VBs but it annoys me that we don't get the latest facilities and in a working state.
(Edited)
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cmspe

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I am an Administrator - logged in as such! Note the "Admin Portal" button in the upper right corner of my screen shot!!!!
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JellyBelly

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Hi Christine, I think you need to be a "Super Admin", not a Billing Admin, Phone System Admin or User Admin. Hope this helps!
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cmspe

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I AM a super admin!
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Philip Cunnington

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Ring them. They'll fix it quick for you.
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JellyBelly

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Maybe try using Chrome - my UI does not look like that ...
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Randall Moore

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Just want to add my observation that the Virtual Background does not work even when enabled and available to the user as a meeting setting. It erroneously throws an alert about the computer's processor not being up to snuff, which is not the case. The computer meets and exceeds the stated requirement. And, if you do enable VB for a session, it is unusable. It bleeds through, flashes, looks ghostly and awful.
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Gérald Fauvelle

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Hi, in last version that updated this morning, it seems that virtual background disappeard from Ring Central as well as Ring central Meetings clients, on Windows; Is it a bug?
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Jake Baldwin

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As the admin I had to go back into the admin settings online. It had been changed to locked and off. I just unlocked the virtual background setting and restarted the RingCentral Meeting application on my computer and the virtual backgrounds are working. I can also confirm they work as well as they do on Zoom now. I would look over all of the settings just in case because ours appeared to have been changed. 
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Philip Cunnington

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After the update this morning, Virtual background remains an option for me under the settings gear wheel and, BIG NEWS, it works just as well as the Zoom VB now!