Virtual Cameras

  • 0
  • 1
  • Idea
  • Updated 6 days ago
I recently purchased Wirecast to utilize an external 4k cinema camera for meetings. I am a RingCentral corporate customer on MacOS 10.14. Wirecast creates a virtual camera that is recognized by every other meeting app on my machine including native Zoom. However, when I select cameras from RingCentral, the virtual camera does not appear. Does RingCentral plan to support virtual cameras as Zoom does natively?
Photo of Phillip Reynolds

Phillip Reynolds

  • 120 Points 100 badge 2x thumb

Posted 2 weeks ago

  • 0
  • 1
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 1,296 Points 1k badge 2x thumb
Hi Phillip, 

Can you provide a couple more details regarding what virtual cameras are, and how you plan to use them? If you could provide extra information and screenshots on how the virtual camera shows up on Windows/MacOS that would be great. 
Photo of Phillip Reynolds

Phillip Reynolds

  • 120 Points 100 badge 2x thumb
The virtual cameras are exported from WireCast which is a popular Webcast software. My camera is a Blackmagic Design URSA Mini Pro 4.6k which feeds into a Blackmagic Design Ultrastudio 4k Extreme import card. The Ultrastudio captures the SDI output of the Cinema Camera and feeds it to my Macbook through a Thunderbolt 3 connection.

From there, WireCast creates a virtual camera that is available to any application that is designed to support virtual cameras. This includes almost all webcast software such as Skype, Google Hangouts, etc. Most interestingly, it includes Zoom which I know RC is based on. So Zoom recognizes the virtual cameras, but RC does not.

I am an engineer myself and suspect this is because OSX does not natively recognize virtual cameras for sandboxing security. I suspect that RC is only looking at system cameras and OSX won't recognize a virtual camera as a system camera. All the other platforms are also picking up the feed for virtual cameras.


Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 1,044 Points 1k badge 2x thumb
Hi Phillip, 

We confirmed with our Engineering team that RC does not recognize the virtual cameras like Zoom does. I've switched this thread to a Feature Request, so that you and other Community members are able to vote for this idea! 
Photo of Phillip Reynolds

Phillip Reynolds

  • 120 Points 100 badge 2x thumb
Thank you.