Virtual Hold Callback

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  • Updated 6 months ago
Please add the ability to have a Virtual Hold Callback:  Giving callers the option to be automatically called back as soon as an agent is available instead of waiting on hold.  Many airlines are doing this and stats are showing a higher satisfaction rate.
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RAU

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Posted 2 years ago

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Brandon, Champion

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The feature is commonly called automatic callback and it is included with RingCentral's contact center product: https://www.ringcentral.com/contact-center/contact-center-features.html
(Edited)
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Preston Tollinger

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Actually, I am fairly sure it does not have the feature as described and I would like it as well.
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Steven Yaskin

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Is there a way to add this feature to an Office account instead of upgrading to CallCenter account? I would pay ala-carte for this feature in my current account.
(Edited)
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Saadet - Community Moderator, Official Rep

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Hey Steven, not that I'm aware of. I would suggest asking your Account Manager