Deskphones: Voicemail Rewind/Fast Forward option

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  • Updated 3 months ago
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How can you rewind or fast forward a voice mail message while you are listening to it?  The user guide for my phone (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/csbpipp/ip_phones/user/guide/spa300-500-uc320...) says 7 for rewind and 9 for fast forward, but they do not work?
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Rhonda Splear

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Posted 4 years ago

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RC-Installer, Champion

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Official Response
Hey Guys, sorry for the delay... 

Here are some of the commands when you select Listen to Messages:

NOTE: The system reads 1st message (Newest to Oldest)

Dial 1: Repeat the message
Dial 2: Save the message
Dial 3: Erase the message
Dial 4: Return the call
Dial 5: Forward the message to extension
Dial 6: Skip the message (Keeping it new)
Dial * (star sign): Exit message review
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Kim, Alum

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Official Response
To fast forward/rewind a message use either the softphone,or mobile app.  After you click the play button you can then click on the progress bar and advance (or rewind) to the desired place.