How can you rewind or fast forward a voice mail message while you are listening to it? The user guide for my phone (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/csbpipp/ip_phones/user/guide/spa300-500-uc320...) says 7 for rewind and 9 for fast forward, but they do not work?
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330 Points
Posted 5 years ago
RC-Installer, Champion
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27,716 Points
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122 Points
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82 Points
Kim, Alum
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43,734 Points
To fast forward/rewind a message use either the softphone,or mobile app. After you click the play button you can then click on the progress bar and advance (or rewind) to the desired place.
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330 Points
Kim, thank you...but we need this capability on our deskphones.
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618 Points
This idea says it was "Implemented" but I don't see how that is possible. The feature request was to have rewind/fast forward on the desk phone, which is still NOT POSSIBLE. So this is NOT IMPLEMENTED. Please change the status to be considered and worked on.
Mike, Official Rep
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93,808 Points
HI Josh. I'll re-title this for "desk phone" as it's not yet available.
Chris Duquette, Champion
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16,316 Points
never really tried to FF or rewind a message, i just always replay the message but if you have RC you should have ability to get voicemails sent to your email or at the least use the softphone to make it easier on you while it's not possible on a desk phone at the moment.
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84 Points
Yes, but not all users have speakers on their desktops, so they do not have the capability to use the softphone or listen to messages through email. This is really needed on the deskphone. And, since the Cisco userguide has it listed as a feature, with the buttons to push and everything, it should work. So, this actually isn't a feature request, but a fix request?
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512 Points
I actually have a user without a computer! : ( And logging into another website and having it running on your computer isn't always the most convenient, especially for some of my less tech savvy users.) I can't discriminate against users that don't have or aren't comfortable using the computer software for phone functions.
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618 Points
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512 Points
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100 Points
I do not understand how simple pausing, rewinding and forwarding through a message is not part of the voicemail system from the deskphone. Most users do not have speakers or want to listen to a phone call through a speaker because it is not private.
When will this be implemented? I would think the phone would have some sort of voicemail menu while in messaging.
When will this be implemented? I would think the phone would have some sort of voicemail menu while in messaging.
Saadet - Community Moderator, Official Rep
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64,658 Points
Sorry, Douglas. I haven't been given an ETA by our Product Team
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512 Points
This is such a basic function of a phone, I was amazed when we went to RC and it wasn't possible. I will be eagerly awaiting this improvement, along with the other 50+ employees at this office.
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160 Points
Every phone system since the invention of voice mail has had a rewind and fast forward ability when listening to a voice mail message on a desk phone These are two of the most basic and common functions of voice mail and RC can't do it? That is just wrong. All of our employees will be anxiously awaiting this common everyday feature to be implemented.
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104 Points
Totally agree this should be given HIGH Priority for implementation. I shouldn't have to be on a computer to have this capability. You don't always need to hear the same voicemail 3 times in order to get a phone # or person's name because they speak too fast. We've only been on RingCentral for a week, & already I miss our old system.
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132 Points
