Voicemail: Accessing multiple extension voicemails

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What sales promised and what I got are two different things.  I am an office of 2, but need about 11 voice mail boxes to screen calls by projects.  Although I was told it is easy with their system, it is impossible.  I must set up 11 different users as if I am eleven different people.  So I will have to log in eleven times to get all my voice mail messages and remember 11 passwords, etc.  Purchased this system to make my life easier, not more complicated.  The whole process has become a nightmare!
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Michael

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  • Overwhelmed and frustrated

Posted 3 years ago

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Rob Benn-Frenette, Champion

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Michael, you can have all 11 mailboxes have all voicemails go to one mailbox if that is what you're trying to do? 
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Brandon, Champion

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Right.  Check under users > messages & notifications for those 'virtual' voicemail users and select the messages to all be delivered to yourself.  Does that help?
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RingCentral Admin

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I have a similar nightmare.  We several people who are on the sales team and have their own RC extensions.  EVERYONE uses their own cell phone as their communicator - no special hardware, so they log in to the RC app on their phone so that the phone knows who they are and they can set DND, do ring out calls, etc.

If a call comes into sales and goes to voicemail, they have to LOG OUT of their extension and log back in to the sales extension to get the voice mail. (The fact that it is also emailed doesn't help).  Now while they are logged in as the sales extension they make a ring out call cause it's easy.  They are on the phone to the customer and RC doesn't know it and rings their phone.   To get back to their extension they have to log back out and log back in as their normal extension.   

Either I'm not understanding how RC works, or this is lunacy.   Ultimately what I want is a common VM box that is accessible for EVERYONE who is part of a ring group that feeds that common VM box.   I might have all sales and support vm's go to the same mailbox.  If I'm logged in as extension 123 and extension 123 is part of both the sales and support queue's then WITHOUT LOGGING OUT I should be able to check those voice messages and handle them (ring out, delete, etc).  I should ALSO be able to SEE THE CALL HISTORY for all queue's to which my extension is a member.
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Kim, Alum

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Also try Message-Only Extensions



Here, you have a few options. 

1) have the voicemails routed to your extension by changing the Message Recipient
2) Select View Messages and just enter in the password for the extension.  All of your 11 extensions or message-only extensions can have the same password and therefore you can access all the voicemails in your admin portal.   > see User Roles & Permissions 

(Edited)
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RingCentral Admin

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Can this be done from the RC App on a smart phone?  If so it might be an OK work-around for now but ultimately it would be better to have common access for all extensions who are a member of a call queue group.
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Michael

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Got that far figured out before your kind and helpful post.  I have one user (me) and set up the Message only extensions.  I can see I have a message as the Administrator, but can't get to them.  The only way I have figured out how to get to them is the use the iPhone app, log out and then log in using that extension.  Is there an easier way that I am missing?
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Kim, Alum

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You have a voicemail on Ext 1.  So to Phone System Groups 5 Others > select Ext 1. and to the right, select Messages & NotificationsView Messages > enter ext password 
(Edited)
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Michael

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Thank you.  Been scratching my head all day, trying to figure things out, and work through the system.  I think this will take care of it.  thank you for your help!
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Kim, Alum

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Awesome! Glad we could assist you :-) Let us know if you have any other questions. 
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Andrew Bolin

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I would just like my assistant to be able to listen to and delete my voicemails without having to log into my account, and the best option would be from the ring central app.
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Kim, Alum

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Without her being logged into your account, or not having the voicemails routed to her via e-mail or message recipient, she cannot access without your login.
(Edited)
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Main .

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is it possible to route my voicemail's to get in 2 voice boxes in same time.
example: voicemail from extension 1 should go in to extension 1 + to extension 2 ?
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Mike, Official Rep

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Moving to related Idea topic

Please reference the new conversation here: Forward Voicemail to another extension.

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