Voicemail Analytics

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Is there a way to report on the number of voicemails received, the number listened to, and the response time it took from receiving to listening?  I've been going through Analytics, and I don't see anything, but I may be overlooking because it seems like just about every other metric is there.
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CHAD KNIGHTEN

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Posted 3 months ago

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Mary Rose, Official Rep

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Hi Chad,

Voicemail reports are not available in Analytics. We will change your post as a feature request instead so that others with same idea can vote for this.

Thank you!
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CHAD KNIGHTEN

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Ok, thank you for the prompt response!
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Elyse

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depending on your setup, you might be able to report on calls to the voicemail extension as a fairly reliable proxy for showing who has checked voicemail. that's what we do.