Voicemail Drop

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  • Idea
  • Updated 2 days ago
Voicemail Drop (also known as voicemail automation) is a type of inside technology that is designed to accelerate the process of leaving voicemail messages. - Basically when one of our agents gets a customers voicemail then they can select an option to leave a prerecorded message. This is a highly desired function that should be put into place.
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Krystene Morse

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Posted 2 years ago

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Bala Koppella

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Yes, This is a very neat feature which saves a lot of time and effort for the users. Any update on this ?
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Saadet, Employee

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Hi Bala, this is a pretty recent request - therefore, there is no ETA for if/when it may become available.
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Mike Cush

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I second the request - this would be a huge pickup for any organization using your system and making high volume outbounds daily. 
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Jeff Grillion

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3rd! Please make it happen RC Team! 
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Zack Belcher

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I agree - this would be a great feature.  Especially the ability to say something like "Hi Bob" and then select the recorded voicemail you want to leave and have it pick right up and leave the rest of the voicemail allowing me to hang up and move on to the next call.
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Steve Kearns

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Have been requesting this for three years. Should have been completed by now.
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Elam Real Estate

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We need this!
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Jeff Grillion

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 Saadet - Community Support, It has now been 6 months and we have quite a bit of people searching for this on their own so there is definitely a demand for it. We are all searching other companies for their service and before we start sharing our findings with competitors I would love to hear you guys have an ETA as there has not been any update in quite a while. I am sure we would prefer to give RC the business for this service vs having to go elsewhere but need to know if its even in the works... 
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Saadet, Employee

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Hi Jeff, I just followed up with our Product Team and this is not on the roadmap at this time.
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Darby McDaniel

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I did not realize this was not a feature.  I make about 500 calls a week and this is not just some whatever we don't think it is important so we are not going to include it because we would not use it attitude.  I will have to cancel.  Unfortunately i bought a really cool toll free number.  I am willing to give it up and move on.  This is a deal breaker for me. 


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Jeff Grillion

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Ring Central is still a great company, I agree this is something they should implement but I have faith in them based on their track record.. they will come around for us!
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Jemi Assefa

  • 62 Points
Yes, please make this happen
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Justin Gerena

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It's been a while since this request was made and curious if anything has changed. We've been using DYL for voicemail drops and phone service because RingCentral doesn't have this.
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Pierre Batbatian

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5th ! this would be an incredible feature. I love Zacks suggesting on being able to partially customize the message and then pressing a button to switch to the pre recording.
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Robert O'very

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Yes, please!
This needs to be added ASAP!!!
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Joey Escoboza

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Joey Escoboza - ESCO Mortgage Adviosrs

I just left the same message as everyone else in the quotes to follow.  I also mentioned that when integrated with Pipedrive,  it would be cool if an automated text message would go out to a prospect if a website form or social media landing page ads form was completed and pushed into the Piperive deal flow as a Lead In.  Here's my message I left for the current conversation: " I'm making a call from my RingCentral account to for example, a prospect, and if they don't answer the phone and their voice mail comes on then I can click on a pre-recorded voice message in my RingCentral account so I don't have to leave a message.  If I'm making a lot of calls to prospects for the same reason, this will save me a lot of time if their voice mail comes on."  
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Hayden Drum

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Sad that RingCentral doesnt integrate with PipeDrive. I really like the CRM.
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Eric Chou

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Please have this feature done ASAP - why would RingCentral not empower such tool for better inside sales productivity?  Please make it a priority to the roadmap.  Thx.
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Jeff Kleino

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I am looking for a voicemail drop feature as well.  Hope that RingCentral will introduce this feature soon.  Or, if anyone on the forum knows of a company that integrates with the RingCentral platform to offer this functionality, I'd be interested to learn that too.
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Angelo Angelico

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@RingCentral. Please comment with and update on this subject. 
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Arthur Ng, Product Manager

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Hello Everyone,

This is Arthur from the product management team.

This is a very unique feature and I understand that this is absolutely important to help increase your productivity at work. I will review this with the team, for now this is on our radar and we will be reviewing it.

Thank you for your continued patience.
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Rankin Walkup

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Any update on this one? This would be a tremendous help to our team. We leave 20-30k voicemails a year and this would save hundreds of hours. Not sure if Ring Central truly understands the potential and application need. If they did, this would not be a two year project. 
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Hi Arthur. Any update on this? I have a customer asking about it.  
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Arthur Ng, Product Manager

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Unfortunately - not at this point. teams are focused on other priorities at this moment.
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Zac Caro

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@ringcentral This is a feature I have been following the forums for quite some time. I am looking for a voicemail drop feature as well.  Hope that RingCentral will introduce this feature soon as it is an important tool to maximize the time we spend on the phones. Thank you! thank you @Arthur Ng for your update.
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Robert Graves

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@ringcentral, I agree that this feature saves valuable time.  I hope that I can find some software with which I can integrate through Zapier in order to do this until your solution is offered as a benefit of service.
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Nick Sierpina

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Just made a post about this. Would be an incredible feature. 
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Andy Tomaszewski

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Yes @NickSierpina just reminded me that I never heard back about my request for this. We NEED this. Please help @ringcentral!!!!!
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Justin Gerena

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DYL.com offers it. We use both RC & DYL at the moment, but are holding out just a little longer before canceling RC to see if they get on this feature before Q4
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Robert Beres

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Please offer this feature. other ip phone providers are.
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Aaron Fuhriman

  • 62 Points
Please, please, please develop this.  We have been using you guys for over a decade and are thinking of changing providers just for this feature.  We really, truly don't want to do this but we leave hundreds of voicemails a month and this would save us hours and hours of time let alone just make our lives easier.  
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Ian Varley

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We are also looking for this feature. RC is great but this functionality would increase our efficiency levels significantly. Please give an update on when this will be available.