Voicemail now reads caller id as a numeric

  • 1
  • 3
  • Question
  • Updated 1 month ago
  • Acknowledged
For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555  will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero...  Is there a new setting to get this back to the way it was before?  Thanks for any information.
Photo of John Crocker

John Crocker

  • 220 Points 100 badge 2x thumb

Posted 2 months ago

  • 1
  • 3
Photo of Brandon

Brandon, Champion

  • 24,016 Points 20k badge 2x thumb
That's interesting.  I had something similar happen today when I placed an outbound call via CarPlay with RingCentral and it read back one of the phone numbers that way.

I can't explain it, but I suspect it might have to do with the inbound caller ID option changes made recently.  Take a look at this thread to see how you can look and modify it: https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 60,396 Points 50k badge 2x thumb
Hmmm...first I've heard of it, John. I'd suggest contacting Support so that they can review it