Voicemail now reads caller id as a numeric

  • 1
  • 4
  • Question
  • Updated 2 months ago
  • Acknowledged
For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555  will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero...  Is there a new setting to get this back to the way it was before?  Thanks for any information.
Photo of John Crocker

John Crocker

  • 250 Points 250 badge 2x thumb

Posted 5 months ago

  • 1
  • 4
Photo of Brandon

Brandon, Champion

  • 24,678 Points 20k badge 2x thumb
That's interesting.  I had something similar happen today when I placed an outbound call via CarPlay with RingCentral and it read back one of the phone numbers that way.

I can't explain it, but I suspect it might have to do with the inbound caller ID option changes made recently.  Take a look at this thread to see how you can look and modify it: https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...
Photo of Saadet

Saadet, Employee

  • 67,990 Points 50k badge 2x thumb
Hmmm...first I've heard of it, John. I'd suggest contacting Support so that they can review it
Photo of Danno

Danno, Champion

  • 28,340 Points 20k badge 2x thumb
Having same issue.  Was able to isolate down to Call Groups. 
Case Number:09123808
Photo of Ben Johnson

Ben Johnson

  • 62 Points
Has this been solved? My office is experiencing the same problem.
Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hey Ben, looks like this is a bug :/ Please open a case with Tech Support and include JIRA CNV-28823 in your notes.