Voicemail now reads caller id as a numeric

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For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555  will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero...  Is there a new setting to get this back to the way it was before?  Thanks for any information.
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John Crocker

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Posted 9 months ago

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Brandon, Champion

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That's interesting.  I had something similar happen today when I placed an outbound call via CarPlay with RingCentral and it read back one of the phone numbers that way.

I can't explain it, but I suspect it might have to do with the inbound caller ID option changes made recently.  Take a look at this thread to see how you can look and modify it: https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...
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Saadet, Employee

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Hmmm...first I've heard of it, John. I'd suggest contacting Support so that they can review it
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Danno, Champion

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Having same issue.  Was able to isolate down to Call Groups. 
Case Number:09123808
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Steve Noyes

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We are having the same problem. When you say you were able to isolate it down to call groups, does that mean you found a solution? Thanks
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Danno, Champion

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Unfortunately no. All I can say is before RC upgrade it was fine - after, problem arose.  My ticket is almost 8 months old and CS was not sure when or if they can fix. 
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Ben Johnson

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Has this been solved? My office is experiencing the same problem.
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Saadet, Employee

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Hey Ben, looks like this is a bug :/ Please open a case with Tech Support and include JIRA CNV-28823 in your notes. 
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Jovan Jenkins

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