voicemail on ringcentral for windows

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My company just started to use RingCentral - for the first day I was able to hear my voicemails directly thru the RingCentral for Windows App but now the message says it is playing but I can not hear anything.  I  have to go to my desktop phone & dial out to hear the voicemail
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Jennifer Plesa

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Posted 2 years ago

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Danno, Champion

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Check the settings in your RC4W APP and make sure volume has not changed.

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Jennifer Plesa

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Just checked it & the settings somehow changed to Headset not "same as system" - once I changed it back to Same As System it worked! Thank you!
(Edited)
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Danno, Champion

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My pleasure.  One of the biggest adversaries to any APP is the OS of the PC, since other programs have access to the settings of the PC.