Why are my voicemail messages are directed to my mobile phone and not RingCentral?

Merged

This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).

Is this a common issue? Are there any known solutions?

Thank you!

Hannah

142 Points

Posted 6 years ago

6 years ago

Desiree, Alum

7,230 Points

Hi Hannah,

I actually have heard of this.

A workaround is to lower the amount of rings you require before forwarding to your mobile phone?

Can you give it a try and let me know if it works or not?

Thanks.

Desiree

6 years ago

Hannah

142 Points

Hi Desiree,

I've actually got it forward straight to my cell phone, with no landline ringing prior. However, I did lower the number of rings before it forward to voicemail, and hope that will solve my problem.

Will let you know if it works.

Thank you,
Hannah

2013-08-13T00:39:46+00:00

Desiree, Alum

7,230 Points

Thanks, Hannah. My fingers are crossed!

6 years ago

Desiree, Alum

7,230 Points

Hi Hannah,

There hasn't been a reply on this thread in a while so I'm setting this to "Answered".

If this is not answered, please let me know right away and I'll reopen the topic!

Thanks.

Desiree

6 years ago

Pamela Hines

176 Points

I actually have a similar issue - we forward our department calls to a single rotating employee on a schedule using the Advanced Call Handling rule. Is there a way to change the number of rings before it comes back to the department's voicemail instead of sticking with the employee's mobile phone voicemail?

4 years ago

gonzalo

114 Points

Same problem here, I have it set up to 3 rings only (15 seconds) and the calls go to my cell phone's voicemail instead on the custom voicemail I have set up for my company in ring central... Is support reading this? I called today and spent 1 hour on the phone with some rep that made a change and told me it would work but it does not!! this is been happening for months and it is getting ridiculous.