Why are my voicemail messages are directed to my mobile phone and not RingCentral?

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).


Is this a common issue? Are there any known solutions?


Thank you!
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Hannah

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Posted 6 years ago

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Desiree, Alum

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Hi Hannah,

I actually have heard of this.

A workaround is to lower the amount of rings you require before forwarding to your mobile phone?

Can you give it a try and let me know if it works or not?

Thanks.

Desiree
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Hannah

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Hi Desiree,

I've actually got it forward straight to my cell phone, with no landline ringing prior. However, I did lower the number of rings before it forward to voicemail, and hope that will solve my problem.

Will let you know if it works.

Thank you,
Hannah
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Desiree, Alum

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Thanks, Hannah. My fingers are crossed!
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Desiree, Alum

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Hi Hannah,

There hasn't been a reply on this thread in a while so I'm setting this to "Answered".

If this is not answered, please let me know right away and I'll reopen the topic!

Thanks.

Desiree
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Pamela Hines

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I actually have a similar issue - we forward our department calls to a single rotating employee on a schedule using the Advanced Call Handling rule. Is there a way to change the number of rings before it comes back to the department's voicemail instead of sticking with the employee's mobile phone voicemail?
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gonzalo

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Same problem here, I have it set up to 3 rings only (15 seconds) and the calls go to my cell phone's voicemail instead on the custom voicemail I have set up for my company in ring central... Is support reading this? I called today and spent 1 hour on the phone with some rep that made a change and told me it would work but it does not!! this is been happening for months and it is getting ridiculous.
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Vernon Cruz

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I have the same problem and it is starting to become frustrating. I am thinking about convincing our company to switch to another VOIP provider. 

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