Merged
This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.
I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).
Is this a common issue? Are there any known solutions?
Thank you!
Is this a common issue? Are there any known solutions?
Thank you!
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142 Points
Posted 6 years ago
Desiree, Alum
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7,270 Points
Hi Hannah,
I actually have heard of this.
A workaround is to lower the amount of rings you require before forwarding to your mobile phone?
Can you give it a try and let me know if it works or not?
Thanks.
Desiree
I actually have heard of this.
A workaround is to lower the amount of rings you require before forwarding to your mobile phone?
Can you give it a try and let me know if it works or not?
Thanks.
Desiree
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142 Points
Hi Desiree,
I've actually got it forward straight to my cell phone, with no landline ringing prior. However, I did lower the number of rings before it forward to voicemail, and hope that will solve my problem.
Will let you know if it works.
Thank you,
Hannah
I've actually got it forward straight to my cell phone, with no landline ringing prior. However, I did lower the number of rings before it forward to voicemail, and hope that will solve my problem.
Will let you know if it works.
Thank you,
Hannah
Desiree, Alum
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7,270 Points
Hi Hannah,
There hasn't been a reply on this thread in a while so I'm setting this to "Answered".
If this is not answered, please let me know right away and I'll reopen the topic!
Thanks.
Desiree
There hasn't been a reply on this thread in a while so I'm setting this to "Answered".
If this is not answered, please let me know right away and I'll reopen the topic!
Thanks.
Desiree
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176 Points
I actually have a similar issue - we forward our department calls to a single rotating employee on a schedule using the Advanced Call Handling rule. Is there a way to change the number of rings before it comes back to the department's voicemail instead of sticking with the employee's mobile phone voicemail?
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114 Points
Same problem here, I have it set up to 3 rings only (15 seconds) and the calls go to my cell phone's voicemail instead on the custom voicemail I have set up for my company in ring central... Is support reading this? I called today and spent 1 hour on the phone with some rep that made a change and told me it would work but it does not!! this is been happening for months and it is getting ridiculous.
- 64 Points
I have the same problem and it is starting to become frustrating. I am thinking about convincing our company to switch to another VOIP provider.
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This conversation is no longer open for comments or replies.
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