Fax: disable fax voicemail

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  • Idea
  • Updated 4 months ago
  • (Edited)
We have some of our clients fax our direct lines, we have it set so that we receive emails notifying us of the fax with the actual fax attached to the email. After the fax has been received and the email sent, the message center generates a voicemail (or audio notification/announcement for the picky tech support staff) stating that you have received a fax. When we see the light blink on the phone we don't know if it's an actual voicemail or just a fax notification. It's redundant because we use email notifications, annoying, and a time waster. According to tech support it's just "part of the ring central system". We need the ability to turn it off just like emails or sms notifications.
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Alex Hower

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  • annoyed

Posted 4 years ago

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PRI-HN

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I completely agree.  We contacted RingCentral about the exact same issue last week and were told this is not yet something their system allows, but I could post on here to suggest it to their Product Enhancement Team for consideration in new features.  Glad to see we aren't the only ones who find this feature a bit of a time waster since the email notification provides us with everything we need.  Thanks for sharing! 
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Terrance

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2 years later, and we are still in the same situation. Very frustrating.
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FILAS

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This should be an easy fix, and considering the number of bugs within Ring Central's software, it's surprising that this hasn't been addressed (or maybe not surprising). This can't be that difficult to address...is anyone reading this feedback?  Should we send handwritten letters to senior management...will that better receive attention?
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Saadet - Community Support, Official Rep

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Hi FILAS,

I can't comment on the difficulty level since I'm not a programmer. We do regularly send reports to our Product Team regarding active feature requests.
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Mike, Official Rep

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Sorry I don't have a better answer for you but I can see the inconvenience this may cause. There is a way to completely disable the message indicator light, but then you'll have to depend on your email notifications so that may not be a good work around, but it is available if you need us to do that. 

Mike 
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David Lammons

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Is there any update on this VERY ANNOYING VM notification???  It looks as if this is a design flaw.......
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Bob Robinson, Champion

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We stopped having this problem when we went into Notifications and turned on "Mark message as read once emailed" - seems to have done the trick.  

That stated, I do think it would be good to disable voicemail messages notifying users of a fax, and certainly kill the function where if you delete the voicemail that it deletes the fax itself.  One other tip - we recently learned that deleted faxes are still available in the user's portal under Messages > Deleted Items.
(Edited)
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Bob Robinson, Champion

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I'll add to my comment that marking the message as read doesn't get rid of the voicemail - it just stops the flashing light (which we have very little control over anyway).  Still blows my mind that I can control whether I get SMS or e-mail for a fax but I can't control the most useless version of a fax notification - the voicemail.
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Mike Bottos

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After reading this thread, I've lost all faith that the tickets Ive opened will ever be addressed. I don't even have others voting up my issues. Looks like were stuck.
(Edited)
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Mike Bottos

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For the record, I am having this issue too. 
This reply was created from a merged topic originally titled Voice Message notification for fax messages..

It would be best to have an option to opt out of receiving fax notifications via the message center on our phone devices.

I was advised that there currently is no option to do this.
(Edited)
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Kim, Alum

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Danno assisted me with testing this today.  Try and go in to Messages & Notifications and check "Mark Message as read once e-mailed".  See if that is a possible work-around for your business needs. 

Thank you ill give that a try and get back with an answer. 
unfortunately this did not work for us and we are still getting the fax notification via voicemail. 

This can get quite annoying and i think it would be great to be able to program that in, as i see people have inquired about it before and the option to turn on/of notifications for sms already exists but not for fax.

I do appreciate the assistance though! 
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Danno, Champion

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Not sure why it works on mine and not yours.  I have RC Office; one account that is the Standard subscription and the other is Enterprise.  And I get a ton of spam faxes every week!
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Front Desk 1

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We started missing faxes. Reported it to RingCentral and were told that deleteing the VM will delete the fax.  Asked if we could turn off the VM and were told that isn't an option. Asked if we could turn off the deleting of the fax and were told that is by design.


So would definitely like to see the disabling of the voicemail as a feature :)
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Bob Robinson, Champion

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I don't get the rationale behind the design of having the deletion of the voicemail notification ALSO deleting the actual fax.
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Terrance

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I couldn't agree more Bob - it is a major design flaw. And the fact that people have been actively complaining about it for YEARS is even more astounding.
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Pamela Priest

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I would like to add my voice to this thread as well.  Please create a disable button for what actually goes to our voicemail.  It is time consuming when sending and receiving many faxes to get notification for each one. 

I would like to say that I appreciate being able to send a fax through Ring Central.  It works great!

Thank you.

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CHARLIE JOHNSON

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Another customer that would like the option to NOT receive voicemails for every fax received.  This is very annoying.
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Dee T.

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Just this week, we began with RingCentral.   Love the phone system and ability to receive fax via email.   Hate receiving a voicemail notification for a received fax.    I see this is on-going for at least two years.  Please listen to your users and add the ability to disable the notification via voicemail.
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Lab Pharm, Champion

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Please provide an option to enable/disable fax notification via voice message.  
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LAKHIA

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I would also like this option.  The voicemail for every fax is ridiculous.  This should be an easy fix.  I can't believe it's been 2 years since this problem has been identified and it hasn't been resolved.
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Lori Harken

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I agree!  Please create an option so that faxes can be received as attachments in an email, but without also leaving a message in my voicemail about it.
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Givone Roquemore

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This would be a great option to have. Currently our user's voicemails keep getting full of fax notifications because of the hundreds of faxes we get on a daily bases.
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Terrance

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I agree 100%. We recently started with Ring Central and are very happy thus far. However, being a medical clinic, we receive numerous faxes every day. To receive a voicemail prompt is tremendously annoying. And we found out the hard way that if you delete the voicemail message, it physically deletes the fax (major design flaw). How can this still exist given that it was brought up as a concern over 2 years ago?
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Bob Robinson, Champion

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It doesn't make sense to me that deleting a voicemail notification for a fax would actually delete the fax, but that's how it works.  It should be a setting to disable the voicemail notification or a design change to not have it delete the actual fax.  In any case, our solution has been to include the fax as an attachment in the notification and also mark the voicemail notification as read.
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Lab Pharm, Champion

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Could ringcentral chime in here to provide an update?  It's not clear to us (me at least) that you understand how troublesome this "feature" is to some of us.  We are veterinary hospital in an industry where unfortunately various labs still rely on faxes to send results.  Many vets still use paper records but even the paperless ones have to deal with faxes b/c its still the norm.  That said, here's our use case:
  1. We get dozens of faxes a day, we automatically print them for a paper record and save the pdf for the paperless record (in transition to paperless)
  2. Our message box FILLS with important voice messages as well as redundant fax messages
  3. Our message light is ALWAYS blinking - but is it voice? fax?  who knows?!
  4. Message box fills with 80+ messages - hard to sort through to find the important voice messages
  5. Receptionist deletes all the faxes (it's ok b/c they are in the Ringcentral app! - NOT)  (very time consuming manual process btw)
  6. Faxes deleted from the app - (its ok, we have the email - true)
Option should be considered:  Optional to have fax messages appear as voicemail. 

I want to rant for 30 minutes but am pretty convinced RC is not looking at this.
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Mike, Official Rep

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Rest assured we do indeed read every post made here.  Unfortunately we receive dozens, if not hundreds of requests every month so even some features that seem quite simple to implement can take a long time to get prioritized and actually get developed.  The best thing to do is keep commenting and voting so that it shows up as a larger item on the radar.
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Terrance

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I agree with Lab Pharm 100%. We are an Audiology Clinic and to have our Voicemail fill with redundant fax messages is time consuming and unnecessary. A simple option to have fax messages appear as voicemail would fix this entirely and make our lives much easier.

We love our Ring Central setup and the App is so user friendly and intuitive to send faxes. This change to would make a HUGE impact on our day-to-day work flow.
(Edited)
I find it interesting that I just got off the phone with RC and the tech didn't even know that the system stored fax notification in the voicemail. He stated if I want to suggest a feature I should do it here, but with this treat started three years ago and updated just two months ago, it doesn't look promising that RC cares. 

I know it doesn't take 3 year to write code to cancel fax notification in VM.
It shouldn't take rants in the forum to get a company to remove an unwanted feature.  
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Terrance

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I couldn't agree more.
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Peter

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What doesn't make sense to me is this did not occur until a recent change by Ring Central Customer Service as to how we receive and handle calls. Previously, the fax came into our email as a PDF attachment. It remained in our Call Log, but a message on a specific phone. This is pitiful! I hope I can remember how to reverse what Service did.
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Bob Robinson, Champion

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It's pretty clear that this feature isn't going to change.  In the 21st century, and with RingCentral having so many other valuable ways to notify users of faxes (mobile app, desktop app, e-mail) the idea that the voicemail notification of a fax still exists is a little strange, but the inability for us to turn it off is even more strange.  Don't get me started on the idea that deleting the voicemail actually deletes the fax...
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The Singularity

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Totally agree. Please provide an option to opt out of the voicemail notifications for inbound faxes entirely.
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Margo L'Heureux

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This is quite ridiculous. Please allow for removal of the voicemail feature for faxes. It is redundant and annoying. 
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Terrance

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I just wanted to add that this feature is still not taken care of and it blows my mind that Fax Messages still come through as Voicemail messages. It blows my mine even more that deleting a voicemail literally deletes a fax message - why would that feature even exist? Please please please ring central - listen to to us when we ask, "Please allow us to disable the fax messages to voicemail feature." It is extremely frustrating.
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Conness Thompson

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Somewhere below it says "Feedback Wanted!" Terrific - RC, you have 3+years of feedback. Please resolve. I received a rare fax last week and have been unable to get the blinky voicemail message light to go off. I have deleted the voicemail message, but it keeps reposting. I have gone onto the web interface and deleted the fax message. I have done the helpful hints provided above. The light is still blinking. There is no conceivable "benefit" to a voice message that one has received a fax - it shows up in your email inbox. And there is no conceivable "benefit" what-so-ever to a blinky message light that won't stop blinking after several attempts to delete the fax voicemail. FIX THE G@DD&AMN THING ALREADY!
I have the same issue! I have deleted the fax and it magically reappears soon as I delete!!!
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Pearl Hiemstra

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I totally agree... how long does it take to fix a major problem like this in your system?
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Pearl Hiemstra

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I found the work-around to getting the blinking light to go off... go into your mobile Ring Central (not the desktop version but the mobile version) under recent calls delete the fax.  Even though I deleted it on the desktop version it stayed on because it was still listed in the mobile version.
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Conness Thompson

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Pearl - That is an interesting solution. Before I expend more unpaid time trying to fix this, I am wondering if that would be the case given that I have never downloaded or used the mobile version? I spend all my worktime at a desk and have a RC desk phone. In other words, to try this fix, I would need to first download, set up, etc. the mobile version on my smart phone. The red blinky light is really bugging me, so it might be worth it ... Conness
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CHARLIE JOHNSON

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May have to treat it like an idiot light on the dashboard - just cover it in electrical tape.  Problem solved!!  LOL
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Chris Duquette, Champion

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yes, lets get the lights turned out please (so to speak)
Been having the same Issue here. Would like to have the option to not receive fax voicemails. This looks like is been a topic for 3 years. Not holding my breath for a solution 
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Lab Pharm, Champion

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Glad to see this picking up steam again.  Please please please "fix" this.  
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Thomas Finch

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At this point, I want all fax capability disabled. Who uses fax these days? Why does RC ignore this issue?
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Terrance

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It is used alot in medical settings as it considered a safer way of sending medical documents. Email is not acceptable and violates various health regulations. So if ring central would figure out that fax is still widely used in the medical setting then they should realize how problematic this is for some clinics and business owners.
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Bob Robinson

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Fax is also used plenty in the mortgage industry.  I think, in the end, we will probably have to adopt a different communications provider for faxes because there are still many flaws with the RingCentral solution (cover sheets, notifications, too many incomplete faxes, etc.) and it doesn't seem to have any development priority.  It doesn't match the idea of being a "Unified Communications" provider but I guess fax is an outlier.