We have some of our clients fax our direct lines, we have it set so that we receive emails notifying us of the fax with the actual fax attached to the email. After the fax has been received and the email sent, the message center generates a voicemail (or audio notification/announcement for the picky tech support staff) stating that you have received a fax. When we see the light blink on the phone we don't know if it's an actual voicemail or just a fax notification. It's redundant because we use email notifications, annoying, and a time waster. According to tech support it's just "part of the ring central system". We need the ability to turn it off just like emails or sms notifications.