Voip Bluetooth Sound Quality

  • 0
  • 3
  • Question
  • Updated 4 months ago
  • Acknowledged
I'm noticing that using VOIP on the Android RC combined with Bluetooth has very poor sound quality to people on the other end. This is not a problem with cellular voice, but when I use cellular voice I lose functionality. Such as transferring and parking calls. Anyone else having this problem?
Photo of Michael Greco

Michael Greco

  • 170 Points 100 badge 2x thumb

Posted 4 months ago

  • 0
  • 3
Photo of Teresa Habeck

Teresa Habeck, Champion

  • 1,044 Points 1k badge 2x thumb
Actually yes, We have noticed the same thing. Just thought is was the phone :(
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,860 Points 20k badge 2x thumb
I would suggest sending a feedback email within the app after you experience a call that has this issue. That way we can gather more info and look into! 

1) Tap your profile icon 2) Tap About 3) Tap Send Feedback 4) Include the issue description in the body of the message
(Edited)
Photo of Jay Nichols

Jay Nichols

  • 2,152 Points 2k badge 2x thumb
I'm using a cheap ($21) Gonovate G10 miniature blue tooth earpiece and I've not heard any complaints yet.  I have found that some headsets work better than others.  I also use it on my Windows Nextbook without any problem.
Photo of Michael Greco

Michael Greco

  • 170 Points 100 badge 2x thumb
I think I may have found a solution although it requires further testing. I have multiple Plantronics headsets and I tried enabling HD calling ( which I purposely had not previously had enabled because I actually found that it made the sound quality worse and choppy) however in this case it seem to have fixed the problem. This can be done through the Plantronics Android application. I have another Sennheiser Bluetooth headset that I didn't update on over the computer and it seems to be working okay on that now as well. From my research it looks like to get HD Bluetooth AKA wideband you need version hfp 1.6.
(Edited)