Voip Bluetooth Sound Quality

I'm noticing that using VOIP on the Android RC combined with Bluetooth has very poor sound quality to people on the other end. This is not a problem with cellular voice, but when I use cellular voice I lose functionality. Such as transferring and parking calls. Anyone else having this problem?

Michael Greco

200 Points

Posted 2 years ago

2 years ago

Teresa Habeck, Champion

1,564 Points

Actually yes, We have noticed the same thing. Just thought is was the phone :(

Comment

2 years ago

Saadet, Employee

68,112 Points

I would suggest sending a feedback email within the app after you experience a call that has this issue. That way we can gather more info and look into!

1) Tap your profile icon 2) Tap About 3) Tap Send Feedback 4) Include the issue description in the body of the message

(Edited)

Comment

2 years ago

Jay Nichols

2,840 Points

I'm using a cheap ($21) Gonovate G10 miniature blue tooth earpiece and I've not heard any complaints yet. I have found that some headsets work better than others. I also use it on my Windows Nextbook without any problem.

Comment

2 years ago

Michael Greco

200 Points

I think I may have found a solution although it requires further testing. I have multiple Plantronics headsets and I tried enabling HD calling ( which I purposely had not previously had enabled because I actually found that it made the sound quality worse and choppy) however in this case it seem to have fixed the problem. This can be done through the Plantronics Android application. I have another Sennheiser Bluetooth headset that I didn't update on over the computer and it seems to be working okay on that now as well. From my research it looks like to get HD Bluetooth AKA wideband you need version hfp 1.6.

(Edited)

Comment

1 person likes this

1 year ago

Alexis Fantasia

132 Points

This reply was created from a merged topic originally titled Bluetooth issues.

I am using a Plantronics Voyager bluetooth headset on the RC app for android. I am unable to pick up or hang up a call using the bluetooth. My phone is not always in front of me so this is crucial for my daily use of RC. Anyone have any ideas on how to rectify this? I also have the desktop app and my headset is connected to my computer as well but I can't have my ear dinging all day with the amount of notifications I get on my comp.