Why doesn't Caller ID display on the Polycom VVX-500 when the presence button is pressed?

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On Polycom VVX-500, when you push a presence button the caller ID displays a weird bls:############# number. Why doesn't it just display the caller ID?

JW Lodge

512 Points

Posted 6 years ago

6 years ago

Desiree, Alum

7,270 Points

Hi,

Sorry for the late reply.

That is strange. Is it still happening? Also, does this only happen when presence is selected?

Thanks.

Desiree

6 years ago

JW Lodge

936 Points

Yes it's still happening. If you want to use the presence button as a shortcut, it displays a weird number instead of the persons name or extension number.