Wall boards

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  • Updated 5 years ago

This conversation has been merged. Please reference the main conversation: RingCentral Contact Center

I would be handy to have a wall board which can be put on a screen in for our help desk to see the following information, due to our help desk being located in multiple locations.
Number of calls received that day
Number of calls missed that day
Number of calls answered
No of Agents available
No of Agents unavailable
Stats of calls in queue
Average waiting time.

It would be handy for us to be able to select which queues are shown on which board for each office.
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John Hamilton

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Posted 5 years ago

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