Want to be able to dial a phone number that prompts for an extension and then takes you to that voicemail box to leave a message

  • 0
  • 8
  • Idea
  • Updated 5 months ago
In order to directly leave a voice mail for someone currently we have to dial the direct number, followed by pound # when we hear it start to ring, the main concern is that it will show a missed call from you to that extension on their deskphone and in the softphone when the goal is to directly leave a message in the voice mail box without any notification to the user other than that of a new message.

The proposed solution would be the ability to dial an extension or digital line, have it prompt for an extension, and then when entered take the caller through to leave a message at the chosen extension's voicemail box, this would alleviate concerns about missed calls, or having the call picked up before it registers the dialing of pound #.

1. Account type: U.S.
2. Law firm
3. See initial outline above with proposed solution
4. It would be used to leave a voicemail without leaving additional notifications that the user may want to act on, usually used by attornies to leave messages for their assistants.
5. Benefit would be the ability to cleanly leave a voicemail for someone without additional notifications
6. 07072736
7. We have about 500-600 extensions/digital lines at our company
Photo of Mike Rowe

Mike Rowe

  • 870 Points 500 badge 2x thumb

Posted 5 months ago

  • 0
  • 8
Photo of Taylor

Taylor, Champion

  • 1,404 Points 1k badge 2x thumb
There's likely more than one solution here. How I would approach it is to create a new IVR with its own extension. That IVR then goes to a menu of all extensions on the account (that you want to be able to leave messages at). 

This will let the caller choose the destination of their message.

Outside of the IVR, create a call rules template which sends all calls from that extension to voicemail. Apply this template to all of the desired extensions. 

Hopefully that makes sense. Again, there is very likely another way to approach it but off the top of my head that would be a viable solution.