Want to transfer/port a phone number, but not the billing number

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I want to transfer/port a phone number from another internet service.  When I enter the number at the top of the list of phone numbers on my old account, I get an error message saying that that phone number cannot be transferred at this time.  This is fine because I want to transfer one of the non-primary numbers; however I cannot enter that number in the Enter Numbers You Would Like To Transfer field.  

How should I interpret the result of this script?  
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Posted 4 months ago

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Jessica - Community Moderator, Official Rep

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Hey Michael, 

I saw your tech support case regarding this question and it looks like they got you all squared away. Let us know if that's not the case!