Warm and cold transfers between mobile app users

  • 0
  • 1
  • Idea
  • Updated 2 years ago
UK Account

We use only use mobile devices. The problem we have is when we transfer calls between mobile app users, not only can we not do a warm transfer, but the pre-recorded auto-receptionist message is played again to our clients which is unnecessary and unprofessional.

Can the system not recognise internal transferred calls within a company/ring central account and only play the auto-receptionist message on new inbound calls to our company?
Photo of Andrew Woolhouse

Andrew Woolhouse

  • 72 Points

Posted 2 years ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 69,492 Points 50k badge 2x thumb
Hey Andrew,

You can vote for the Warm Transfer ability on the Mobile App here.

Regarding your question, I don't quite follow? What does the call flow look like and what behavior is occurring?