Warm transfer

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  • Updated 4 months ago
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When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?
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Arron Voce

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey Arron,

I would suggest opening a case so we can troubleshoot live with you.