Hi,
When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?
When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?
-
350 Points
Posted 11 months ago
Saadet - Community Support, Official Rep
-
52,192 Points
Hey Arron,
I would suggest opening a case so we can troubleshoot live with you.
I would suggest opening a case so we can troubleshoot live with you.
