Hi,
When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?
When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?
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350 Points
Posted 9 months ago
Saadet - Community Support, Official Rep
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51,908 Points
Hey Arron,
I would suggest opening a case so we can troubleshoot live with you.
I would suggest opening a case so we can troubleshoot live with you.
