Warm transfer

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Acknowledged

When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?
Photo of Arron Voce

Arron Voce

  • 360 Points 250 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 68,092 Points 50k badge 2x thumb
Hey Arron,

I would suggest opening a case so we can troubleshoot live with you.