Warm Transfer for Mobile App

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: Mobile App: Add a Warm Transfer button to mobile app.

We have a U.S. Business account and have 5 users. I need to be able to do a warm transfer from my mobile app to the other extensions. At the moment the mobile app is way different from my desk phone where all I have to hit is transfer, the extensions and then I speak with my colleague before transferring the caller. 

It would be nice it when I hit transfer on the mobile app that it maybe gave me an option to do a warm transfer and I could do basically the same steps as my desk phone. 

As of now all I can do is park the call or place on hold then call my colleague tell them the details, hang up and then do a "cold transfer". That is way too many steps to have a caller waiting.

Having this app work similar to the desk phone would give our company more freedom to do business on the go. 
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Trish

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Posted 2 years ago

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