Warm Transfer of calls does not show the number that called.

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Caller ID: Warm Transferred & Parked Calls

When a call is Warm Transferred to our support the number that comes up on the call display is the number from which the call is being transferred from.  For our support reps that are using Salesforce.com, it takes some extra steps to have the account autopopulate in Salesforce.com, namely a cold transfer has to be done which is an extra step.

The way that this should work is that when a call is transferred (warm or cold) to a Call Queue the calling parties number should be displayed so that the account will Autopopulate in Salesforce.com saving time and steps in the process.
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Ed Milne

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  • Anxious to get this fixed.

Posted 4 years ago

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