Warm Transfer on OS X Desktop App Fails

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I am using the OS X desktop app, newest version.  The last 5-6 times I've done a warm transfer, after I'm done speaking with the person within our company on the other extension, I press complete transfer, and it ends the call.  After pressing the button to complete the transfer, the call ends, and 5-6 seconds later, I get an incoming call from the person I was trying to transfer to the other user in our company.  If I do the warm transfer process again, it works fine. 

This is getting very annoying, and I can't figure out what's causing it.  Any help?
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Posted 4 years ago

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Mike, Official Rep

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Hi Joe, 

Can you please open a case for this one?  In the case notes please include:

  1. The number you are logging in with
  2. Call samples: (time, date, to/from phone numbers involved, etc. 
  3. Please detail the exact steps that you are using

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