Warm Transfer Tone

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This conversation has been merged. Please reference the main conversation: Add a notification for completed call transfers

Our company would like to STRONGLY suggest the implementation of a tone for warm transfers to alert the user that the call has been passed from the operator and the caller is now on the line and can hear what you are saying. A nice feature to be sure, but also possibly job saving...if you take the meaning.
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Mathew Herman

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Posted 4 years ago

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Angela Jaworski

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Agreed!!!  There is strong value and professionalism in knowing that you have that confirmation that the call is officially transferred. Instead of dead air and guessing.
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This reply was created from a merged topic originally titled Transfer notification sound..

Transfer notification. It would be good if there was a sound to both parties when you transfer a call. Right now after you announce that John Doe is on the phone and hit the transfer, John stops hearing the waiting music and the receiving party does not know that they are connected. It would be good to have a small beep sound.
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Rob LaRose

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There are multiple threads (at least 4 I have found) about this topic which should be merged.  The basic idea here is that SOME indication needs to be provided to the person receiving a warm transfer that the transfer has happened.  On other systems, this is accomplished either through a tone or by showing the recipient the caller ID of the transferred caller.


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