Warm Transfer with ID

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  • Updated 4 months ago
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This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls

With most phone systems after a warm transfer the employee taking the final call will see the clients ID. 

Example: Receptionist takes call, warm transfers to salesman to ask if they can take a call, when the call is then finally transferred the clients number/id is shown on the salesman's app or phone.

Currently when doing a warm transfer only the receptionists id is shown.  This is pretty basic functionality for a phone system and a real disappointment that ring central doesn't have this functionality.

I am hoping that there is some kind of workaround for this already?
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Andrew Arbuckle

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Posted 4 months ago

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