Warm Transfer with ID

  • 0
  • 3
  • Idea
  • Updated 4 months ago

This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls

With most phone systems after a warm transfer the employee taking the final call will see the clients ID. 

Example: Receptionist takes call, warm transfers to salesman to ask if they can take a call, when the call is then finally transferred the clients number/id is shown on the salesman's app or phone.

Currently when doing a warm transfer only the receptionists id is shown.  This is pretty basic functionality for a phone system and a real disappointment that ring central doesn't have this functionality.

I am hoping that there is some kind of workaround for this already?
Photo of Andrew Arbuckle

Andrew Arbuckle

  • 144 Points 100 badge 2x thumb

Posted 4 months ago

  • 0
  • 3

There are no replies.

This conversation is no longer open for comments or replies.