Call Queue: Warm transferring a Queue call received on cell phone.

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  • Updated 5 years ago
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Why can't we quick dial or call flip a queue call from a cell phone? I used this feature to warm transfer calls but it only works when the caller is calling into my extension and not if they called into the queue. I've talked to several people at tech support and they can't seem to figure it out either. Is this a glitch or is this feature not programmed into the system? I've added my extension to the queue that forwards to my cell phone and added the call flip numbers and assigned the quick dial numbers. Please advise.
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Mark

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Posted 5 years ago

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