Warm transfers

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We need warm transfer capability for soft phones. This is something that we expected when we switched to Ring Central, but is not happening.
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Bruce Mulberry

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Posted 6 months ago

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Chris Duquette, Champion

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I'm pretty sure theres a warm and blind transfer on the soft phone. The deskphones require a few steps to do each style transfer.
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Le Goff

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only on windows SoftPhone, on chrome extension and android app we don't have warm transfert
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Bruce Mulberry

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According to the tech at support and a tech support supervisor, there is no capability to do a warm transfer on the soft phone. Meaning, that as a receptionist, I cannot contact the boss, ask if he wants to take the call, and then return to the caller to take a message if the boss cannot talk at that time. This is a common task that regular phone hardware does all the time. But not with Ring Central soft phones. That is disappointing.
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Jessica - Community Support, Official Rep

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Hi Bruce, 

If you do not have a Digital Line (DL) on your extension, the warm transfer option is not available. In order to complete this type of request, the system requires a DL on the extension. If you do have a Digital Line, you should have a transfer option, and then be able to select warm transfer. 

When conducting a warm transfer follow these steps:
1) Answer the call
2) Select the transfer button (no need to put them on hold):


3) Select the individual you would like to have the call go to (the warm transfer button will be grey until you do)
4) The Warm Transfer button will become active and then you'll press it and it will call the individual. Once they answer, select the Complete Transfer button


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Sydney Bartholomew

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Well that would be fantastic! Can’t wait!
I noticed that the vote started 3 years ago, though. What do you think the timeline is like to get this active? I will always need to transfer to an extension and we have team members in different states, as well. It would be awesome to get the Warm Transfer option soon so I can communicate with the team member and make sure it’s something they can handle before I transfer the call to them.

Thanks again,
Sydney
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Jessica - Community Support, Official Rep

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Hi Sydney, 

Product Managers just confirmed that starting March 28th we will have warm transfers on the Glip mobile app, but we're still waiting on an ETA for implementation on the RC phone app. 
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Sydney Bartholomew

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Thank you for the update! I've switched to the Glip mobile app for now. Looking forward to the next release update!

Thanks again,
Sydney
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Le Goff

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Hello Jessica, you have warm transfert only in windows softphone not in chrome extension and not in android App, am i right ?
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Jessica - Community Support, Official Rep

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Hey Le, 

I just had a coworker with an android device test, and he was able to warm transfer in the glip mobile app on his android. Once you hit transfer, there's a ask first option which functions like a warm transfer. 
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Bruce Mulberry

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Thank you for your reply. Perhaps I am not using the right terminology. We are a church office that has switched to VoIP. With our old phones, in the traditional way, the receptionist can buzz the pastor that he has a call. The pastor can choose whether or not to take the call at that time. The receptionist can then return to the call in progress and take a message for the pastor call back at another time. 

This is a very common practice for any business. But it I cannot find how to give the pastor an option to take the call and then return to the caller if he cannot take the call. 

Thank you!
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Jessica - Community Support, Official Rep

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Hi Bruce, 

Take a look at our Call Park option, I think it'll do the trick for what you are looking for! You can view more information about it here!