We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.

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  • Updated 3 months ago
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Is anyone else seeing this error in Glip?

We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.

The service status site shows normal.


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Brandon, Champion

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Posted 2 years ago

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Saadet, Employee

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Hey Brandon! Our Product Team has informed me that this is a known issue that they're working on. Can you sign out & sign back in? Let me know if that doesn't fix the issue :)
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Brandon, Champion

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Yes, logout and back in corrected it.  Thanks.
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Saadet, Employee

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You're welcome!
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LeeNYC

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I've started seeing this message again.  It started happening last week.  Closing and reopening the application appears to clear it. 
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Neal Matheson

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mine says this too--what can I do to fix it? It just says "message failed-We are having trouble enabling SMS due to a connection issue. Please restart the app and try again." I go in the upper left corner and sign out but when i try to sign back in, the issue is not resolved. Please advise
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Jessica - Community Moderator, Official Rep

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Hi Neal, 

If restarting doesn't fix the error, I would uninstall and reinstall. If that doesn't work, reach out to our Tech Support team!