We need the ability to create external contacts on our sidecars through presence.

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We have 390 clinics. Our clinics call multiple doctors and hospitals during any given day. We have sidecars that are basically useless to us since we can not assign external numbers to these buttons. I understand that we can create virtual extension and forward these to the external number but that is not practical in any way. It would be great if we could choose between internal or external number. 
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804 Dennis Mumaw

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  • confused at how this is not already a feature

Posted 1 month ago

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Steve Noyes

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I have been a System Admin for several years now for our phone system. Putting manual phone number on keys whether they be on the side car or just on a multi button phone would be a dream come true. You mentioned about creating virtual extensions and then forwarding those. Can you quickly explain how that would be done. I have never created a virtual extension before.
Thank you if you or someone could point me in the right direction, this is at least a start in the right direction for me.

Thank you, Steve
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RC-Installer, Champion

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Hi Steve, create virtual extensions for your speed dials.  Then you could assign then to side car buttons.  I have been doing this for years.

I create a template and turn off necessary items like music on hold of voice mail.

Avoid extension numbers 800 - 850 as they are used for park locations.

Does this make sense?  If not E-mail me and I could walk you through one.

Chuck
Certified RC consultant
Chuck@yoritguy.com
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Steve Noyes

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Chuck, I just came across your post/answer to this problem. tHIS IS EXACTLY WHAT I WANT/NEED TO DO. cAN YOU HELP OR ADVIZE ME ON HOW TO CREATE A VIRTUAL EXTENSION SO I CAN ADD IT TO MY PRESENSE? THANK YOU STEVE
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Doug Routledge

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Instead of sidecars have you thought about an attendant console?  We can create as many external contacts as you like.  You can call them, transfer to them etc.  https://www.ringcentral.com/apps/bridge-operator-console


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804 Dennis Mumaw

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Our unit clerks do not use RC software only the hardware. 
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Chris Saylor

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Doug can you message me on the cost of this? Thanks