SMS: available in the RingCentral for SalesForce App

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  • Idea
  • Updated 5 years ago
  • Under Consideration
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Salesforce app: SMS and Fax

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Glenn Melton

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Posted 5 years ago

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Marco S. Casalaina, Alum

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I'm not entirely sure how to set an idea to "Under Consideration" here but suffice it to say: we are considering adding SMS to Salesforce. Still trying to figure out how exactly the user interaction will work though, any guidance you could give on how you'd want it to work would be valuable.

For example, do you want to be able to send the SMSes to the customer right there in the sidebar? What if it's a big long conversation, what would you want the sidebar to show? Do you want the full SMS text logged similar to how we log a call today? Thanks.
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Colin Nabity

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I'm going to second this request. Get it implemented!!!
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Dan

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Dan

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This is a GREAT idea!!!  I have wondered for months now, why there haven't been significant updates to the RingCentral Salesforce app.  Texting and email faxing should be incorporated into the app as well as many other features RingCentral offers already through their desktop controller and website.
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Joseph Simon

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This reply was created from a merged topic originally titled SMS Texting Through Salesforce app.

Ability to send SMS through salesforce app using ring central. We use SMS Magic right now but would prefer to use only ring central for all of our calling and texting needs.
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Marco S. Casalaina, Alum

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We hear you and we're working on it! Stay tuned....

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