We would use RingCentral company wide if we could Report or provide access by department rather than individual custom groups.

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  1. US
  2. Retail 600 Locations
  3. Reports and call logs are either all or extremely granular. A custom report by agent requires labor hours in managing department changes, onboarding, and attrition. We want to build and schedule reports by department. 
  4. I might add 30 new users in one day and lose 7.  This requires me to update customer reports regularly.  If I have one customer report that pulls all of one department regularly, this is taken care of from the user creation step.  
  5. More time is spent anaylzing data rather than managing users.  More focus on "Value Added" activities for the business. 
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Kalen White

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Posted 2 years ago

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RC-Installer, Champion

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Kalen, in the reports feature, you could just select a call queue to report on.

That does not work for you?

Chuck
Certified RC Installer
Chuck@yoritguy.com
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Kalen White

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The calls don't necessarily come into queues.  Would it just pull assigned members?
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RC-Installer, Champion

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Sounds like you have some queues and some not?  Hard to give good advise with out knowing how your call flow is.

But the reports could capture individuals and call queues. and phone numbers dialed if you have multiple in your setup.

Sounds like a deeper conversation to get to the bottom of what and how it could be done.

Contact me if you want to dig deeper

Chuck
Certified RC Installer
630-975-1200