Web Phone Unavailable / Please grant RingCentral for Google to access your audio.

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After the latest update, I can no longer initiate calls in my browser. Anyone else experience this?

I do not have a webcam or microphone on my machine, but I used to be able to click on a phone number in a Chrome browser and have the system dial out from my desk phone. Now, the RingCentral window opens and generates the above error message.
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jesse

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Posted 3 months ago

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Mark Ryan

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Hi.
Most likely you have to tell the new extension what device you want to use to make browser calls. I had the same issue.

Top right, click on three lines (hamburger) then to bottom of list Setting (gears) then "Calling" thenĀ  "Make my calls with" change to My RingCentral Phone.

Hope that helps,
Mark
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jesse

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Thanks! It wasn't under the Chrome three-dot settings, but I looked around and found a menu in the RingCentral window that allowed me to change it from "Make calls in my browser" to "Make calls with my RingCentral Phone". That did the trick.