Web portal logging users out

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We are experiencing an issue with the web portal automatically logging users out after checking voicemails. The issue seems to only affect Internet Explorer. Our users can only use the web portal and it is frustrating after checking 1 voicemail that we have to log back in to check another voicemail. When you have 20 or more voicemails to check it is unusable. We have an open case with RingCentral (ticket# 05371497) and have had it open for 3 weeks now. The tier 2 agent confirmed that it was a system wide issue and that the product development team was working on it. Is there an ETA on when it will actually be fixed? We have over a 100 users on RingCentral.

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Bobby Umfress

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Posted 2 years ago

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Mike, Official Rep

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I located your case, but there is still not an ETA on this.
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Baldasti

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This is my problem as well.  I reported this about the same time as Bobby.  It was working right last year.
(Edited)
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Mike, Official Rep

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Our engineering team has a fix for this and it will be pushed out in our 9.1 update in a few weeks. Until then, the best solution would be to use a different web browser the desktop or mobile app. 

Mike
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Bobby Umfress

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Any update if the fix got deployed? We are still having this issue and it's been a few weeks.
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Mike, Official Rep

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Hi Bobby,  we are still in the final weeks of pushing out our 9.0 release.  This fix is going to be included in the 9.1 release.  Our release schedule varies but is usually about two months apart, so, the best estimate that I can give you is that most users will receive the fix sometime in April, but I can't guarantee anything more specific that that.