Web version keeps logging out

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  • Updated 1 month ago
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I am using Ringcentral Web version and it logs out after certain period of time without auto-filling password so I have to manually put in password each time and log back in all the time. You should make the site NOT log out until the user choose it to log out.
Photo of JOHN KIM & ASSOCIATES & ASSOCIATES

Posted 5 months ago

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J.B. Ferguson, Champion

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You can adjust the time to stay active up to 24 hours. On the portal click on the Tools main menu selection, then select Session Timeout.
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Cheri Kriethe

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I don't have the "Session Timeout" option on my Tools menu. We run on Macs, would it be listed elsewhere on the menu that you know of? I appreciate the help!
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Saadet - Community Support, Official Rep

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Hi Cheri, the setting that Jan is referring to is in the online portal. If you are a Super Admin on your account, you will see it here:

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Mark Davidson

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I second the above -- lose this "your session has timed out nonsense". For those of us who don't have a security concern, the "keep me logged in" should ACTUALLY keep me logged in... until I log out!! It's freakin' annoying. >:(