What is the difference between Stopped and Missed calls?

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In reports we see Stopped Calls and on the User desktop they see Missed Calls. Are these the same? Can you please explain the difference if there is one. 
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Ellison

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Posted 2 years ago

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Danno, Champion

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A "stopped call" is like when you have a number or Queue ring multiple phones.  For example, if you have three phones in the Queue, then one will show answered and two will show Stopped, because it stopped ringing the phones once it was answered.
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Tyler D, Employee

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Hello Ellison,

Thank you for contacting RingCentral.

To build off of Danno's answer: 

Stopped: Phone rang but the call was not answered (multiple phones or queue). Phone was notified (ringing) but was not answered at the device level.

Missed: Call was not answered by a person or voice mail. Can be seen in conjunction with 'Hang up'

If you were to look at the call log, you can have "stopped" calls that made it to voicemail or were answered. Missed calls would be unanswered by a person, voicemail, or it is likely the inbound caller hung up.  

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Saadet - Community Support, Official Rep

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To also add! We have a Knowledge Based Article that explains Call Logs, how to view them, and what each result means :)
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Danno, Champion

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Best write up I've seen!!
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Emily A.

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Is there a more updated version of the article listed above? I'm trying to determine Missed vs. Refused.
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Saadet - Community Support, Official Rep

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Hey Emily, 

Do you have an example? 
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Tonya Bray

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How can I tell if an agent has rejected a call? 
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Saadet - Community Support, Official Rep

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Hi Tonya,

The Call Log will show Rejected under the Result Column
(Edited)