What phone fields does RingCentral look at in Salesforce?

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
Hello,
I am currently using RingCentral for Salesforce Lightning in the US. 
I am wondering what phone fields RingCentral looks up when searching for a record? So for our Contacts there are Business Phones and Mobile Phones we use and RingCentral does a good job at finding these when there is an inbound call. My goal is to set up a few custom phone fields in Salesforce as some of our partners have many different phone numbers; ie. office, mobile, personal mobile, office assistant, etc. So if I created these extra custom phone fields will RingCentral find them? Or does RingCentral only lookup by the standard phone fields?
Thanks!
Ryan
Photo of Ryan Greene

Ryan Greene

  • 90 Points 75 badge 2x thumb

Posted 4 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,248 Points 20k badge 2x thumb
Hey Ryan,

I will do some research on this and get back to you :)
Photo of Jitender Kumar

Jitender Kumar, Director Application Development

  • 1,556 Points 1k badge 2x thumb
Hello Ryan, 
The custom phone field would work the same way as standard phone field as far as searching via RingCentral app goes