What’s New with Polycom VVX Firmware 5.6.0 coming May 2018

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In our continued effort to improve reliability and security for your RingCentral service, we have scheduled maintenance to update the firmware of Polycom VVX devices. During April 2018, between the normal maintenance hours of 11 p.m. and 3 a.m. Pacific Time, we will update Polycom VVX phones. You will receive more specific information on the timing of your account's phones via email. 

You should not notice any service interruption. In the unlikely event you do experience any issues, disconnect the power or the Ethernet cable from any affected devices and then reconnect the power. If this does not resolve your issue, please contact customer care

  • Polycom 5.6.0 FW will support TLS v1.2 along with existing support for TLS 1.0 and 1.1.
  • Polycom VVX FW will support the OPUS codec:
    • Devices with the HD voice option enabled in your online account at service.ringcentral.com will use Opus codec
    • Models VVX 301, 311, 411, 500, and 600 business media phones will support a single Opus stream. Users can establish only one call at a time using the Opus codec on these phones. Additional calls will use second preferred codec g.722
    • Local conferencing on the VVX 301, 311,  411, 500, and 600 will NOT support OPUS codec.
    • VVX 501 and 601 will be able to support two legs with OPUS codec. Additional calls on the phone will use the next preferred codec G.722
    • Local conferencing with VVX 501 and 601 will support two legs with OPUS codec.
Issues Resolved:
  • VVX501 doesn't work correctly with EST time zone
  • Polycom VVX firmware sometimes crashes when gets new provisioning data
  • Some issues reported with phones freezing or not responding well to key inputs or intermittent rebooting
  • VVX 500 touchscreen response impact
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 2 years ago

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Jae Yoou

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Is this update applied to all polycom phones if purchased from a 3rd party and not directly from RingCentral?
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Brian Engert

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If you use assisted provisioning yes.