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The usage of a Call Queue versus a Ring Group is all dependent upon your needs. Below we quickly go over some differences and uses for each. Take a look!
Call Queue: A group of users/extensions which receive queue calls to be answered by the next available member of the group. Used for when expecting a multitude of calls to be coming into a direct number. If you want to learn more about how to set up a call queue check out the knowledge based article.
Example of Use: You have a group of IT support agents within your company that need to answer queue calls coming into your support line.
Ring Group: A group of user’s phones within an extension that ring when the hosted extension rings. If you want to learn more about creating a Ring Group check out the section in this knowledge based article.
Example of Use: You are out of town for a few days and would like the receptionist to receive the calls that are made to your direct number. You will simply have the receptionist listed under your Call Handling and Forwarding section and when someone calls your number, the receptionist’s phone will ring.
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