what steps should I take when an employee is terminated to unassign their phone and softphone
We rename the User account, Reassign the phone to a new phone# (non-public# and change the user access to portal password to a secure password known only to IT Dept. and the PIN also only known to the IT dept. and the recovery Question and Answer also known only to the IT Dept.
Here is our workflow for onboard/offboard users: