Error: "Sorry, this Phone Name is already in use. Please enter a different Phone Name."

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  • Updated 5 years ago
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Encountered this when changing after hour Call Handling and Forwarding.  Cannot save any changes.
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Don Lalonde

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Posted 6 years ago

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Pria Jayaraman

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This means that in the Call Handling and Forwarding list, you probably had previously entered phone numbers which has the same label. When you try to make any edit to this section, on saving, the system is checking for uniqueness of the phone name (label) and giving you this message.

Click on the phone label to edit it and provide a unique name and try again, this should solve your problem.

Your suggested solution worked. Thank you.  It appears to be a legacy problem -- the labels are left over default RC labels.

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I am having the same problem.  I do not see any labels for the individual phone numbers in the forwarding list - just the phone numbers themselves.  Which phone label am I supposed to be editing?
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Stephen Cranfill

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I had the same issue in that I couldn't click on any of the labels to edit them. I was using Safari, but switched to Chrome and then could click on one of the "other" labels to edit it. Drove me nuts, but not I can save properly.
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Sean Smith, Employee

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Official Response
Here are the steps on how to change the forwarding number and the label:

Step 1. Log in to your RingCentral account as the administrator  <--Important
Step 2. On the top part of the page click on SETTINGS and then click on PHONE SYSTEM
Step 3. Under phone system click on USERS and the click on the extension that you want to check
Step 4. To the right side of the page click on the option CALL HANDLING AND FORWARDING
Step 5. Check the phone number in the list is the proper phone number where the call will forward to and update the label to the forwarding number.
Step 6. Click SAVE at the bottom of the page

For more details, please click the link below:
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Karen Gillison

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I'm seeing the same issue. I don't see any 'label' that can be updated. On the 'Call Forwarding and Handling' screen, I see the number, but I can't delete it. The label above it says 'Other', but isnt editable. How can I remove this number from the call forwarding?
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Karen Gillison

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Update: clicking on the word 'Other' made it editable. Change the name to anything else and save. Then, the phone number can be deactivated by clicking the On/Off slider. Save. Once it's inactive, delete the phone number, and click the label and delete the label text. Save. This will delete the entry all together.

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