Error: "Sorry, this Phone Name is already in use. Please enter a different Phone Name."

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Encountered this when changing after hour Call Handling and Forwarding.  Cannot save any changes.
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Don Lalonde

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Posted 6 years ago

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Sean Smith, Employee

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Official Response
Here are the steps on how to change the forwarding number and the label:

Step 1. Log in to your RingCentral account as the administrator  <--Important
Step 2. On the top part of the page click on SETTINGS and then click on PHONE SYSTEM
Step 3. Under phone system click on USERS and the click on the extension that you want to check
Step 4. To the right side of the page click on the option CALL HANDLING AND FORWARDING
Step 5. Check the phone number in the list is the proper phone number where the call will forward to and update the label to the forwarding number.
Step 6. Click SAVE at the bottom of the page

For more details, please click the link below: