Porting: What information is needed to transfer my number?

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FAQ

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Posted 5 years ago

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FAQ

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You will need the following account information as it appears on record with your current phone provider:



  • Name of the Current Communications Provider
  • Current Communications Provider Address
  • Customer Name/ Company Name
  • Address of the Customer
  • Account Number
  • Telephone Numbers to be Ported

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David Mullis

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This reply was created from a merged topic originally titled Can I transfer my number from Charter Spectrum?.

I have 3 phone numbers and my broadband internet with Charter Communications.  We'll call the phone numbers A, B, and C.  I would like to transfer all those numbers to RingCentral, or at least the A number.  On my Charter Spectrum whatever it is this week bill, number B is listed as my number at the top of the bill.

According to the "use my existing number" button on the main page of my admin account, if my DSL/broadband is tied in with my phone number, the number cannot be transferred or I will lose my internet.  That won't work, since I can't use RingCentral if I don't have internet.  If I look through the help system, it mentions DSL but not Broadband.  I have broadband but not DSL.  Does this mean I can't transfer my numbers?  Or can I transfer A but not B? 

I don't know why I couldn't have my internet through Charter, and my phones through RingCentral.  I had cable TV through them since the beginning of time, before there was an Internet.  I could see it if I had DSL through AT&T (which is slow as pondwater).



Any ideas?

Thanks,

David
(Edited)
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Mike, Official Rep

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Hi David, It sounds like you might have to have them assign a different number for the internet service first. Is the A number somehow still tied to the internet account? 

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