When forwarding calls, it shows my extension. It should show the number of the person I'm forwarding.

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This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls

When forwarding calls within my company, it shows my extension number as if I'm directly calling that person. Often times the person I'm forwarding too will pick up the phone casually because they believe it's a coworker calling them. 

Is there any way to change this so it shows the number of person I am forwarding? We've been using soft forwarding for now; however, there are situations where I don't have time to explain who is calling before I transfer.
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Gibson

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Posted 4 months ago

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