Desktop App for MAC: When is Plantronics headset integration coming for Macs?

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  • Idea
  • Updated 2 years ago
  • Implemented
  • (Edited)
The majority of our company uses Mac and Plantronic Headsets.  I know Plantronics integration is available for Windows, when will it become available for Mac?  The inability to use the wireless functions of the headset forces reps to remain at their laptop.  I have several reps who prefer to walk around while on a call.  This functionality is crucial.  Thanks
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Matt Cook

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Posted 2 years ago

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Mike, Official Rep

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Our Product Team is working on this but there is not ETA.  You can use the headsets, but they will not provide full call control capability at this time. We'll update this thread as we obtain more information. 
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Levi Pruss

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Can we get a realistic eta?
Can we get an ETA i just bought 11 Plantronics voyager UC. and now I cant use its Feature.
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Mark Thompson

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When will Mac compatibility be up & running? Any ETA? 
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Kim, Alum

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At this time we do not have a specific ETA.  This thread will be updated as soon as details are provided. 
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Kim, Alum

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 The Plantronics headsets can
work with both RingCentral for Windows and Mac...meanings a user
can hear and talk via the headset.  The difference is that a user can have
additional call control function when using RingCentral for Windows
(release 7.5.).  In our Windows app (only,) a user can see the integration
with Plantronics headset.

No integration with Mac
yet.


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Matt Cook

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We use the headsets now, but being unable to use the functionality of the headsets make my reps feel wired to their desks.  This is a big issue for our company.
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Levi Pruss

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I second this. Plantronics call control support for Mac is really needed. It is holding us back from implementing this company wide.
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Mark Thompson

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I ra same thing. It is just not a priority for Ring Central. have been talking about this for a couple of years. Plantronics can provide Ring Central the code. All they have to do is plug it in. Jabra, same thing. Those 2 would cover most business applications.
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Levi Pruss

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This is so important for many users I know. Can we get a response from Ring Central on this? It is relevant to a large subset of users (macs are very popular). 
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Kim, Alum

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We do not have an estimated time frame, and as soon as we hear something we'll up date this thread. 

In the meantime, if other also request this, please up-vote it in the upper right corner. 
Please make this available I just bought 11 plantronic headsets , but the features do not work with my MAC, very disappointed.
 
(Edited)
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LLC

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This reply was created from a merged topic originally titled MAC Plantronics Integration with RingCentral for MAC desktop.

MAKE THIS WORK FOR THE MAC!!!  THERE HAVE BEEN POSTS ON THIS REQUEST THAT ARE MONTHS OLD AND NO ACTION BY RINGCENTRAL.  ALL THE FEATURES THAT WORK ON THE WINDOWS VERSION SHOULD ALSO WORK ON THE MAC VERSION.  IF YOU DO NOT DO THIS THEN REMOVE Article Number : 8546 BECAUSE IT SAYS THAT MAC OS X IS SUPPORTED AND THAT IS NOT TRUE.  I JUST WASTED 30 MINS ON THE TECH SUPPORT LINE ONLY TO BE TOLD MAC IS NOT SUPPORTED.
(Edited)
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Aasun Eble

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What is the status of this headset support with the Mac version?
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Mike, Official Rep

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Hello Aasun,

This is available in our 8.1 release. We are in the process of pushing it out now.  You can check your version to see if you have it, ot if it lets you updated yet.    Plantronics Integration with RingCentral for desktop
(Edited)
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Aasun Eble

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Great!  Just downloaded it and it's working great.  FINALLY!  Thanks!
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Mike, Official Rep

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You're welcome!

Mike 
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Levi Pruss

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Awesome. 

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Mike, Official Rep

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I'll change this topic to Implemented, but please keep in mind, that when we push updates to all our customers, it always takes a few weeks to get all accounts upgraded. So, it may be a couple more weeks before this works for everyone. 

Mike