When multiple lines are in presence mode, select which lines will actually ring and which will be silent.

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Hi, I have a main extension (line 1) on my desk phone.  I currently have appearance for two additional users (line 2 and line 3).  I am trying to configure my settings so that if a call comes in on line 2 I will NOT hear the line ring but if a call comes in on line 3 my phone WILL ring.  Tech support does not think this is possible but it seems like it shouldn't be such a problem.  They are telling me its an all or nothing for appearance phones to ring.
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Jeffrey Goodman

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Jeffrey,

At this time the following setting on Presence will be applied to all Users listed - you cannot choose specific ones for the setting. However, I can definitely see how that would be useful!