When multiple lines are in presence mode, select which lines will actually ring and which will be silent.

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  • Updated 1 year ago
Hi, I have a main extension (line 1) on my desk phone.  I currently have appearance for two additional users (line 2 and line 3).  I am trying to configure my settings so that if a call comes in on line 2 I will NOT hear the line ring but if a call comes in on line 3 my phone WILL ring.  Tech support does not think this is possible but it seems like it shouldn't be such a problem.  They are telling me its an all or nothing for appearance phones to ring.
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Jeffrey Goodman

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Posted 2 years ago

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Saadet, Employee

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Hey Jeffrey,

At this time the following setting on Presence will be applied to all Users listed - you cannot choose specific ones for the setting. However, I can definitely see how that would be useful!

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I used to have 3 line appearances on my desk phone; the first one I monitored and it would ring my phone, but the other two I did not monitor, and so it did not ring for them.  This just changed early this spring. Now, in order for my phone to ring for the first  extension, I had to turn on that "Ring my phone when any user I am monitoring rings" setting, and then it rings for all three call appearance lines.  It's VERY frustrating.  I should be able to see when my boss is on the phone without having to have my phone RING when he gets a call.  I should be able to turn this ringing on/off per call appearance.