when using an existing account for a new person SSO no longer works.

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when using an existing account for a new person SSO no longer works. the follow message is displayed "Single Sign-on is not yet enabled for this user account. Please contact your company administrator."

I can't find anything in the admin section that allows me to re-use an existing account from scratch.  If I change an existing name and password it will work but SSO isn't activated any longer.  Can someone point me in the right direction?  
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Tony Nguyen

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Posted 11 months ago

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Saadet - Community Moderator, Official Rep

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Hey Tony,

Does this KB Article help you at all with your situation? This might be something you'll have to contact Support for.
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Hey Tony,

Were you able to check out the Article I linked earlier? Did that help you? 

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