When we change the operator extension, how long does it take to take effect?

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
Usually the operator extension is set to my extension.  When i went out of town last week, I changed it to another extension - and it took a couple of hours for it to take effect.  Today, in trying to switch it back, it seems like it again is taking some time to take effect.

Is that normal? It seems like it should switch in less than an hour?  We are also going to get to a point where we are going to want to transfer it to someone after hours...but its not going to work if it takes hours to switch...
Photo of Heather Matera

Heather Matera

  • 262 Points 250 badge 2x thumb
  • annoyed

Posted 1 year ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,410 Points 20k badge 2x thumb
Hello Heather,

That's quite abnormal...I'm curious, what web browser are you currently using when making these changes?
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,410 Points 20k badge 2x thumb
Do you know what version of Chrome you're on?
Photo of Heather Matera

Heather Matera

  • 262 Points 250 badge 2x thumb
Version 59.0.3071.115 (Official Build) (64-bit)

Says up to date
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,410 Points 20k badge 2x thumb
Hmmmm....that is really strange. I've never encountered it taking hours for the change to occur, it's always been instantaneous. I would suggest contacting support so that we can gather samples and troubleshoot with you live. Feel free to post your case number so I can track it :)
Photo of Heather Matera

Heather Matera

  • 262 Points 250 badge 2x thumb
i talked to support - user error :0   ooops

My boss changed something while i was gone....
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,410 Points 20k badge 2x thumb
Hey Heather,

No worries! I'm glad you were able to get it figured out :)