Presence: When you transfer a call, how can you tell if the person is on the other line?

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  • Updated 4 years ago
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Inc.

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Posted 4 years ago

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Kim, Alum

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This is done through Presence, but only certain phones have the capability.
(Edited)
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Inc.

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My phone is a Polycom technology (with soft screen) I was told it does work. I just need the steps of how to make it show on the screen.
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Mike, Official Rep

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Can you confirm which model you have? 

These models are Presence-capable:

 • Cisco SPA 508G
• Cisco SPA 514G
• Cisco SPA 525G2
• Polycom IP 650
• Polycom VVX 310
• Polycom VVX 410
• Polycom VVX 500
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Inc.

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we have a Polycom VVX 500
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Inc.

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Ok that did not work... when I went into settings I did not have my status... 1. basid, 2 advanced, 3 features, 4 status. When I went into features it game be 1.do not disturb, 2 usb devise.
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Mike, Official Rep

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There's a lot of info in the FAQ posted above, but, you'll have to enable it within the online account first. See links below: 

How to set up Presence permissions for your own line

Selecting Users to monitor for Presence
(Edited)
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Sandra D. Stone

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I have the same question with an SPA 514G.  Do you have instructions for that?
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Mike, Official Rep

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(Edited)
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Sandra D. Stone

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When I log in to the web portal, I don't get the "phones & Numbers" under settings. Also, when the attorney - who is the administrator - logs in on the web, she does get that option, but it only shows her own extension and not ALL phones and extension.
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Kim, Alum

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Sandra - First, for the admin at the top of her screen she will have 2 options "my extension" or "admin portal". 

Second, do you see these options when you login?

 
(Edited)
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Sandra D. Stone

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I will check with her on the 1st thing regarding admin.  I do not see those options when I sign in.
I see "extension info"  "Direct Numbers" and "Messages and Notifications" under settings.
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Kim, Alum

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Are you Fax Only? Please email community.support@ringcentral.com your phone number and we'll look at it on the back end. 
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Sandra D. Stone

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I'll follow up on this tomorrow - I want to talk to Tobin Dunn first.  We are having a computer person look at it tomorrow and may just contact you to help resolve.  He set up several businesses in our building.